Topics for Frequently Asked Questions
| Order
Information Account Information and Maintenance Shipping Policies |
Product
Information International/Canadian Orders Customer Service |
| Order Information |
You may place an order on our web site, by phone or mail. We are open 7 days a week if you need assistance.
Why does my order say 'Order Now Being
Picked and Packed
in Warehouse'?
Orders are packed and posted, Monday
through
Friday. Provided your products are in stock and we are not experiencing
unusually high order volumes, the package will be shipped within 24-48
hours
except for weekends and Holidays. 'BACKORDERs' will ship separately.
Which types of payment do you take?
We
accept Visa, MasterCard, Discover, and PayPal® (when
using a PayPal account that withdraws from a U.S. bank account). Because
C-4
Electronics and Hobbies requires the ability to verify credit card
holder
information, one-time-use cards such as virtual cards, tax refund cards,
etc.
may not guarantee an order. Merchandise certificates resulting from
rebates must
be mailed in so we may redeem them with the manufacturer.For more payment
options and information.
I'm having problems checking out? What do I
do?
If experiencing shopping cart or checkout
problems... Although rare, any problem you may encounter with the C-4
Electronics and Hobbies Shopping Cart, or when proceeding through the
Checkout
System is most likely browser-related. If you do experience any
unexpected
results with the shopping cart, thefixes listed
here will most likely take care of functionality problems.
Can I cancel or make changes to my
order?
Since we begin processing your order immediately
after
receiving it, we may not be able to make changes or cancel the order
once it is
finalized. You may check on the status of recently placed orders on our
web site
using ourCustomer
Information Center. Orders which
have not been sent to our warehouse may be canceled online. If you have
placed
an order with C-4 Electronics and Hobbies recently and need some
information
about it, there are anumber of ways you may
contact us . If you would like to change details on
your order, you need to act quickly. The safest way to change your
address is
by calling us (573)-422-3908. Sending us an email does not constitute an
agreement
nor does it mean we can act upon your request. We strongly urge you to
phone us
if you find that order details are incorrect or need to be changed. Due
to the
time lag in email responses, we do not accept liability for requests
which are
not received or read after the order has been invoiced.
Simply
contacting us
does not constitute an agreement nor does it mean we can act upon your
request.
Once your order has invoiced (released to our warehouse(s), we can NOT
make any
changes or stop the order.
Will you ship to an APO/FPO address?
Yes,
we will ship to an APO/FPO address. We cannot ship flammable items and
your
order will ship SAM (Space Available Mail).
Can I get a volume discount on my larger
order?
We occasionally offer larger order
discount via promotions such as our "Stock Up
Sale",
catalog coupons,E-mail News
Letter and various
other promotional offers. C-4 Electronics and Hobbies is a retail
merchant. Our
business is designed to fill individual modeler needs. If you need
higher
quantities for commercial or manufacturing purposes, please visitOriginal
Equipment Manufacturers, you must meet the following
requirements.
Can I just ask you to apply the best
promotional discount
you have to my order?
Our Marketing Department designs our
promotional offers for specific target markets. The representatives that
process
your order do not have access to all the promotional offers and cannot
look them
up for you. When you receive a promotional discount code, please provide
it to
us at the time you are placing your order.
My Super Saver Club subscription has
expired. How do I to
renew it?
We would love to help you re-new
your membership.Click this link to add it
to your shopping cart.
Do you accept Purchase Orders?
We
accept
most institutional purchase orders (military, government, schools and
universities). We will also consider business purchase orders when the
products
are to be used by the purchaser (not intended for re-sale) and specific
criteria
is met. You can either FAX or mail your P.O. A simple application for
purchase-order customers must be filled out before we can process your
order.
I have an item on back order that is not in
stock. When
and how will it ship?
Back orders will usually
ship within 2 business days once the inventory is received at the Tower
Hobbies
warehouse closest to you. We have warehouses in Nevada and Illinois. If
you
signed up for e-mail notification, you will receive the e-mail as soon
as the
first warehouse checks it in. This may not be where your back order will
ship
from.For additional
information.
My order has not arrived! What do I do?
We
understand the frustration associated with a late order.
Please check
with your local
post office or UPS before contacting C-4 Electronics and Hobbies. In
some cases,
orders that do not arrive at your home may be waiting to be picked up at
the
post office or UPS.
A late international parcel could be the result
of any
number of reasons within a country's delivery system. The usual delivery
time
for a Priority Air International item is 10-30 days and for UPS
Worldwide
SaverSM, 3-5 days. Please understand
that we
have no control over customs or your country's postal system. Small
parcels may
not have a tracking number if shipped via United States Postal Service.
My package is lost! What should I do?
After
45 days
for most countries, C-4 Electronics and Hobbies is able to file a
missing parcel
report. Italy, France, Spain, Brazil and South Africa usually have
extended wait
times due to customs. However, this is not common.
Once we have filed
a
report and we have received a response, we can then replace your missing
package. We will confirm your address during this process.
We do not
refund
or replace parcels that did not arrive because the recipient failed to
pick up
the order, it was sent back and lost in transit, or addressed
incorrectly.
| Account Information and Maintenance |
Your user name (customer number) may by found on an invoice or catalog we sent you. You may request your password via the link provided by entering either your customer number or e-mail address. We will e-mail it to you immediately at the e-mail address we have on file. Please add "customerservice@c-4-electronics-and-hobbies.com" to your whitelist (safe or permitted e-mail sender list) to lessen the chance of the e-mail being filtered out of your inbox.
How do I change my e-mail address?
Once
you sign in, you may perform account maintenance such
as updating e-mail addresses or address information by clicking on theYOUR
ACCOUNT
link. Of course, you are always
welcome to call us at (573)-422-3908 7 days a week and we will
happy to update any information for you.
How do I change my password?
Once
you sign in, you may perform account maintenance such
as updating e-mail addresses or address information or changing your
password by
clicking on theYOUR ACCOUNT
link.
Our phone representatives cannot change or provide your
password for
you. This can only be done on-line.
I'm not receiving my e-mail notification or
promotions.
What should I do?
It is vital that your
e-mail address matches the one on your C-4 Electronics and Hobbies
account. Also
please add customerservice@C-4-Electronics-and-Hobbies.com
to your address book or
frequent contacts list to ensure that you receive your order and
shipping
confirmation e-mails as well as any promotional material we may e-mail
to you.
Some internet providers block commercial e- mails. If you suspect your
ISP is
blocking our e-mails, you should complain to them. You might tell them
to
unblock the following Internet Protocol addresses of our e-mail servers:
| Shipping |
C-4 Electronics and Hobbies will ship ground orders UPS or USPS. Back orders in which there are no shipping charges to the customer, will usually ship via the most economical but reliable shipper. International Orders will ship via Priority Mail International or UPS Worldwide SaverSM.
We are unable to accommodate requests to ship via specific shippers. We cannot bill an account you may have with any of the above shippers. We are capable of shipping your products to most International locations. We do not recognize use of forwarding companies and cannot accommodate special requests when using a forwarding company. For additional information.
I just placed multiple orders. Can I
combine them so
there will only be one shipping charge?
If you have
placed an order with C-4 Electronics and Hobbies recently and need some
information about it, there are a number of ways you may contact us.
Since we
begin processing your order immediately after receiving it,
modifications may
not always be possible depending on how much time has already elapsed.
How much will it cost to ship my
order?
Charges vary depending on ship method and location.Click
this link for
specific information.
| Policies |
If your merchandise was received damaged due to shipping, please call our Order Assistance line at (573)-422-3908 or e-mail us at customerservice@C-4-electronics-and-hobbies.com immediately. If you have product that is damaged (not due to shipper) or defective but you have not yet used it, it can usually be repaired or replaced at no charge. Some manufacturers insist on handling these situations directly. See your product manual or contact us at the phone number or e-mail address listed above.
I received a wrong item. What do I
do?
Because our warehouse processes orders for over 55,000
different items, there can be a slight margin for human error. If you
are
missing and item, have received the wrong item or too many items, please
contact
customerservice@C-4-electronics-and-hobbies.com,
stating your customer number. Please include a photograph of any
incorrect item
received. Please check your account, sometimes items can be backordered,
in
which case you can request a refund, wait or request a substitute.
I Have Faulty or Broken Products. What
should I
do?
We do not warrant crash damage under any circumstance.
C-4 Electronics and
Hobbies accepts no responsibility for the improper installation and use
of
purchased products. Should your product be faulty, please see your
product
manual for the manufacturer's service instructions.
Who is responsible for product that is
damaged or lost
while in use?
We accept no responsibility for crash damage
and/or
loss of kits, engines, accessories, etc. incurred during operation of a
radio-controlled model. In most cases it is very difficult or impossible
to
determine whether crash damage was actually due to radio equipment
failure or to
operator error. Also, we cannot be held responsible for any purchased
components
that are incorporated into radio systems or problems caused by
incompatibility
between radio components, parts, and repairs not completed by our
service
center.
| Product Information |
Please note that some manufacturers will not honor warranty claims for customers outside of the USA and Canada (HPI in particular). All electronic equipment designed for A/C operation is 110VAC unless specifically noted. All 2-stick radios sold by C-4 Electronics and Hobbies are mode 2 (US standard with the elevator/aileron on the right and rudder/throttle on the left) unless specifically noted otherwise. Many recent Futaba programmable transmitters can be programmed for
How do I find what I need to get
started?
We can help with ourEasy R/C
web site. You may also checkour tech questions page.
We also suggest that you purchase some R/C related magazines and talk to
friends
in the hobby. Our representatives are happy to offer direct product
assistance
but we strongly encourage you use the many resources available here on
our web
site and elsewhere to do your homework. We want you to join in on what
we think
is the greatest hobby around.
Why do you have different stock numbers on
your web site,
flyers and catalog?
Item numbers vary to help our
marketing team
research the success of advertisements from different sources. Some
numbers are
connected to special pricing e.g. purchase of multiples, daily
reduction,
closeouts etc. Stock numbers followed by two asterisks (**), signify
that the
item is available on different frequencies.
I only have a manufacturer stock number for
a product I
want to buy. How do I find the item?
Simply
enter the manufacturer's stock number of the item in the search box
above and
click "Go". However, these must be entered one at a time. You may also
use our
super-easy productsearch
engine.
I need another rebate form, how do I get
one?
Current rebate forms are available as a link from the
product ID page of the C-4 Electronics and Hobbies home page. For a
listing of
current rebate-eligible items please see thisrebate product
listing. If the rebate purchase date has expired but there is still
time to submit the form, you can find the expired rebate forms for a
limited
time through.
Your product description was wrong. What
can I
do?
All product descriptions and
specifications are subject to change without notice. Please see returninstructions
and form.
| International/Canadian Orders |
Our international shipping charges are based on the size and weight of the package(s). To determine the cost of shipping to an International destination simply place the items you wish to order in your shopping cart and click on the "International Shipping Calculator" link displayed toward the top of the page. You will then be prompted to enter a country and the shipping charges for Priority Mail International or UPS Worldwide SaverSM will be displayed for the current order in your shopping cart. If restricted items are in your shopping cart, some methods of shipment may not be available. Remove the restricted items prior to calculating the shipping.
Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. Please do not request that we falsify your invoices.
See additional shipping option information within the shipping faq area.
| Customer Service |
We are here to help you 7 days, 79 hours a week. Call us at (573)-422-3908 or e-mail us at customerservice@C-4-Electronics-and-hobbies.com. We answer most e-mail within 24 hours.
